Frequently asked questions
Frequently asked questions
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Are your products customizable?
Are your products customizable?
As all items are bespoke, yes there is a large opportunity for custom one of a kind products that suit your needs.
Can I send in an item to be customized?
Can I send in an item to be customized?
If you have a item you wish to have customized you may have it sent in to be serviced after contacting us with your request.
How do I pay?
How do I pay?
After your order is confimed by Email or Phone, payment can be processed through PayPal.
Do you offer returns or exchanges?
Do you offer returns or exchanges?
At the moment we do not offer returns or exchanges on custom made products or misized products. If the item you wish to exchange is still in stock it may be possible. Please contact us if you have any issues with your order.
Are there any care instructions for your products?
Are there any care instructions for your products?
Yes please view the care instructions under each products description
Do you provide a warrenty for your products?
Do you provide a warrenty for your products?
Yes, all items made and sold by steel mill have a nononsense warrenty. We will try to repair your item to the best of our ability. For more information about our warrenty please view the Repair page
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